BetHaus Cut A Winning Customer’s Maximum Stake To 30 Cents Within A Week, Records Show
Internal notes obtained by Gambling Paper call Glen Mortlake “sharp”. He describes himself as a plumber from Henderson who had one good week.
Glen Mortlake, a plumber from Henderson, Nevada, bet small amounts with BetHaus for three years without incident, which is to say that he lost about $2,100. Then, in the first week of September, he won $640 on a run of lower-league football results, and his account began to change.
Account records and internal notes obtained by Gambling Paper show that within seven days of that win, the most Mortlake was allowed to stake on any market was thirty cents. His deposit limit, over the same week, went up.
Seven days in September
- Day 1: Mortlake wins $640. An automated flag reads “PROFITABLE (UNUSUAL)”.
- Day 2: his maximum stake on football is cut from $500 to $50.
- Day 4: maximum stake cut to $5. He receives an email offering a deposit match “for our most loyal customers”.
- Day 7: maximum stake cut to 30 cents. Deposit limit raised to $10,000.
Customer is sharp. Recommend we protect him from further success.
A former BetHaus trader, who asked not to be named because it is embarrassing to explain this at parties, said the practice was routine. “Win and you get limited. Lose and you get a host. Everybody in the building knows it. Everybody outside the building knows it. I’m honestly not sure who this story is for.”
Right of reply
BetHaus said it limits accounts only to protect customers. Its head of player experience, Celeste Varga, added that a winning streak can be “a very destabilising experience” and that the company wants customers to enjoy betting “at a sustainable level, ideally ours.” Mortlake has since been sent a free bet worth thirty cents.
